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Wish List & Shopping Cart

Wish List You can add items you want to purchase later on to your wish list. If you want to add an item to your wish list, all you have to do is to click 'Wish List' button on the item description page. You can also move your items in your wish list to your Shopping Cart.

You can add items you want to purchase later on to your wish list and create folders to organize your items.

Shopping Cart If you wnat to add an item to your Shopping cart, all you have to do is to click 'Add to Cart' button on the item description page. Select items in your Shopping Cart, then click 'Checkout' button to proceed your order.

You can add items you want to purchase then make payment at once and check your total shipping cost.

Order

Five easy steps to make an order!

1
Find item(s) you wish to order using our Category List or Search Box.
Be sure to check ‘Global shipping’ icon and ‘Shipping countries’ to see its shipping availability.

Find item(s) you wish to order using our Category List or Search Box. Be sure to check ‘Global shipping’ icon and ‘Shipping countries’ to see its shipping availability.

2
Select item options (Size, Color, etc.), then move item to Shopping Cart to buy multiple items at once, or move to
Wish list to buy it later, or click ‘Buy now’ for direct check out.

Select item options (Size, Color, etc.), then move item to Shopping Cart to buy multiple items at once, or move to Wish list to buy it later, or click ‘Buy now’  for direct check out.

3
Select shipping country and method to check your shipping cost,then click ‘Continue Checkout’ button.
(Items not available for shipping to your country must be deleted)

Select shipping country and method to check your shipping cost,then click ‘Continue Checkout’ button. (Items not available for shipping to your country must be deleted)

4
Enter your shipping information.

Select your discount method and enter your shipping information.

5
Select your discount method and Choose your payment method then Click ‘Check out’ button to complete your order.

Choose your payment method and click 'Place your order' button to complete your order.

Payment

Payment Methods
  • International Credit Cards (Register the card before start trading)

    Foreign Credit Cards (Register the card before start trading)

  • Alipay express check out (支付宝), paypal, Tenpay , Union pay , WeChatPay

    Alipay express check out (支付宝)

Payment Process

Confirm your total amount then select your payment method (International credit card or Alipay etc.) to proceed check-out. Total amount includes domestic and International shipping fees. Please be noted that Duties and Taxes(Customs) are not included in the total amount.
Read policies regarding Duties & Taxes >>

If you are paying with Credit card, please check your credit card that is verified for 3D Secure.
If the credit card company does not offer for the password of 3D secure, it will be restricted to make an order.
The credit card company offer for the verification service of 3D secure, it will be able to make an order. Please check the card information from the issued company whether they are offering the secure service or not.

If you are paying with Alipay, check the total amount in RMB for payment and your Alipay account balance. The final amount in RMB can be different from the reference price on the website. Make sure you enter correct Alipay ID and Password for payment. If information you have given for payment is found to be incorrect or fraudulent, your order can be restricted.

Exchange Rate

For International Credit Card Users You will be provided with an approximate currency conversion amount for an item. But all payments will be proceeded with KRW and the actual currency conversion amount will be calculated by your credit card company.

For Alipay Users All prices are converted by Alipay in RMB. Final payment amount maybe different from the referred price given on the website.
Actual exchange rate is decided by Alipay
Click Here to check today's exchange rate.
(The rate is based on exchange rate of Lotte.com and it may vary from quoted exchange rate.)

Cancel Your Order

Requesting for the cancellation of an order must be done according to your order’s delivery status. Before your delivery status reach ‘Preparation’ status, you can change order information such as item option and shipping information. However, once the item is shipped, you can't change your order.

Order Process

Order Process : order complete, Preparation, Domestic Shipping, International Shipping and Delivered

If you cancel your order after your package has been sent to Gimpo Airport, but has not left Korea, your package must be sent back to its original supplier and you will be charged for the domestic round-trip delivery fee. (Return delivery fee may vary according to your order. You can check return delivery fee upon requesting the return)

Cancel of an Order
  • The cancel of an order may be requested before the product is shipped.
  • If you want to cancel your order, go to My Lotte > My Order > Cancel / Return
  • You can also cancel your order with "Cancel" button at My Lotte > Order / Track my package
  • If you want to cancel only part of your order after an order has been made, you should finish the resettlement as indicated.