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Calculate Shipping Fee

Your shipping fee will be fixed by the sum of domestic and International shipping fee. We provide EMS and DHL international shipping service, and International shipping fee is calculated by the shipping method, destination, and shipping weight, which includes the product, protective packaging material and the actual shipping box. International shipping fee is charged according to actual weight or cubic weight, whichever is greater. 

How to calculate your cubic weight

The image  shows you how to measure regular and irregular shaped parcels, and satchels.

Once you settle the shipping fee, regardless of the actual weight require additional shipping charge, you will not be subject to any additional charge. But the product’s weight information is subject to change according to its actual weight calculation of the international logistics center.

Sometimes weight information of an item may differ due to packaging conditions. (Packaging requirement vary according to your country’s logistics policy & condition)

※The aggregate weight in a single shipment must be less than 20kg to be eligible for international shipping.

Click Here to See Detail International Shipping Fee Table >>

Track Your Package

Once you complete an order, your order information will be sent to your email immediately. With your order number given in the information, you can check your order status and track your package. Tracking package can be done after shipping status is in ‘Domestic Shipping’.

Order Process

Order Process : order complete, Preparation, Domestic Shipping, International Shipping and Delivered

Follow below steps to track your package
  1. 1. After Signing-in, go to My LOTTE > Order / Track my package
  2. 2. Click ‘Order tracking’ button of your order.

Duties & Taxes

Duty & Taxes are not included in the shopping total payment. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries. Value Added Tax (VAT) rates are set by the destination country.

If any Duty & Taxes occur, you will be asked to pay upon your package is delivered.
※ Please refer to below Duty & Tax information to see detail custom regulations of your country.
(You can also check information on item detail page)

When using the shipping method of LOTTE EXPRESS, the total payment amount includes the customs duty, so you do not have to pay the customs duty when you clear. (China only)

Click Here to See Restricted & Prohibitied Materials >>