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LOTTE.com

LOTTE.com is one of the Korean representative multi shopping mall as known as managing E-commerce service for
Lotte Duty Free and Lotte Department Store.

Family Site : LOTTE DUTY FREE. el LOTTE. LOOTE DEPARTMENT STORE. LOTTE young PLAZA
Item Details
  1. Please check the item and the item price first, and then check its details. (You may can use the currency service with your preference,
    however the actual charging price can be different depended on applied exchange currency rate and payment method.)
  2. Check your preferable shipping country can be shipped or not.
  3. Select the color, size and option of your item.
  4. Keep processing your oder by clicking the button 'Place an order' or 'Add to Cart'.
Shopping Cart
  1. You have to check the availability of your selected shipping country and shipping method with your preferable condition.
  2. Check your Total purchased price. (Actual charging price can be different depended on its payment method and currency.)
  3. Click the button 'check out' to move on order page.
Paypal Payment
  1. Please Insert your shipping information.
  2. Select the applicable discount method.
  3. Progress your payment after selecting your payment method.
  4. Please check until you can see the order completion page like below.If you close the order page while the payment is progressing,
    it may can occure an error.
Shipping

The shipping duration might take about 10 days. Please check at My Lotte > Track shipment, it might take different shipping duration due to its shipping destination.

Order Completion > Manufacturer(Domestic Shipping) > Korean Distribution Center(Domestic Shipping) > Korean Airport(International Shipping) > Shipment Destinition Country Airport(International Shipping)  > Destinition Country Distribution Center(International Shipping) > Customer
Customer Service

If the customer want to return due to change of mind after recieving the item, it may cause to pay for the return shipping fee.

However, in the case of the damage of shipped item, it may not have to charge for the return or refund shipping fee.

Please use My Lotte 1:1 inquiry, if you have questions for cancellation and return items.

Non-Member need to contact via e-mail at global@lotte.com.

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